> ## Documentation Index
> Fetch the complete documentation index at: https://levelblue-final.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Collecting Debug Information

When you open a ticket with LevelBlue Technical Support, you can include collected debug information to assist the support engineer with diagnosing your issue. The USM Anywhere Sensor console provides a function that you can use to collect this information. When enabled, the sensor rotates the debug logs when they exceed 100 megabytes (MB), and keeps up to 7 rotated files afterward.

**To collect debug information for the sensor**

1. Open your virtualization management console and connect to the USM Anywhere Sensor virtual machine (VM).

   > [!WARNING]
   >
   > **Important:** Alternatively, you can open an SSH session to the sensor VM. When using an SSH session, the default username is *sysadmin*.
   >
   > If you are accessing a Microsoft Azure Sensor through SSH and you specified a username other than the default (*sysadmin*) for your SSH access, you must use the following commands at the command line to "sudo up" and access the sensor console:
   >
   > ```
   > # sudo su – sysadmin
   > ```

2. From the USM Anywhere Sensor console System Menu, select **Maintenance** and press **Enter**.

   ![](https://mintcdn.com/levelblue-final/PiGJsBP86WL28Mn9/images/usm-anywhere/deployment-guide/remotesupport/maintenance.png?fit=max\&auto=format\&n=PiGJsBP86WL28Mn9\&q=85\&s=91601df9be0d460db8f45f0b9d5f78b1)

3. From the Maintenance menu, select **Collect Debug Information** and press **Enter**.

   ![](https://mintcdn.com/levelblue-final/PiGJsBP86WL28Mn9/images/usm-anywhere/deployment-guide/remotesupport/collect-debug.png?fit=max\&auto=format\&n=PiGJsBP86WL28Mn9\&q=85\&s=176fb983ea4a12868a0d587bc77562d6)

4. In the confirmation screen, select **Yes** and press **Enter**.

   When the collection process is complete, you see an alert message. This provides the URL for the file and the password.

   ![](https://mintcdn.com/levelblue-final/PiGJsBP86WL28Mn9/images/usm-anywhere/deployment-guide/remotesupport/debug-file.png?fit=max\&auto=format\&n=PiGJsBP86WL28Mn9\&q=85\&s=3c3d01aa176d5f4ab168e2eb559929a0)

5. Press **Enter**.

6. Download the debug file and attach it to your support case.

   Make sure to update the support case information to include the file password.